Privacy Policy

At New England Rust Defenders (“we,” “us,” or “our”), your privacy matters to us. We are committed to protecting the personal information you share when visiting https://www.newenglandrust.com (the “Website”) or using our services.

By accessing or interacting with our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website and services.

What Information We Collect

We collect specific types of information to provide our services, maintain customer support, and improve your experience.

Identifying Information

This is the information you provide directly when contacting us or booking a service:

  • Name: Used to confirm appointments and personalize communication.
  • Email: Used for confirmations, service updates, and limited promotional offers.
  • Phone Number: Used for reminders, service coordination, and follow-ups.
  • IP Address: Collected automatically for security and analytics purposes.

Website Interactions 

We gather non-personal data such as pages visited, time spent on the site, and actions taken. This helps us improve site performance and usability.

Advertisement Interactions

If you view or click on one of our online ads, we may receive information about the interaction to help improve campaign relevance.

Social Media Data

When you send a message or comment through platforms like Facebook or Instagram, we may receive public profile details such as your name, username, or profile image. This data is only used to respond to your inquiry.

Information Via Forms

When you fill out a contact or booking form, we collect only the details necessary to respond, such as your name, contact information, and selected service.

How We Use Your Information

Your information allows us to provide reliable service and a smooth customer experience. We may use the data collected to:

  • Schedule and confirm appointments.
  • Respond to questions and service requests.
  • Send reminders, updates, or follow-up messages.
  • Share special offers or important service notices.
  • Improve website functionality and user experience.
  • Prevent fraud or unauthorized access.
  • Comply with legal obligations.

Sharing And Disclosure Of Your Information

We do not sell or rent your personal information. Your data is only shared when necessary to support our business operations or comply with the law.

Service Providers

We work with trusted partners to provide hosting, analytics, booking, and payment processing. They only receive the information needed for their tasks.

Legal Requirements

If required by law, regulation, or court order, we may disclose your information to comply with legal obligations.

Marketing And Advertising Partners

We may use services such as Google Ads or Meta to deliver targeted ads. These platforms may collect behavioral data to improve ad relevance. You can manage ad preferences within your account settings on those platforms.

Business Transfers

If New England Rust Defenders is involved in a sale, merger, or similar business transfer, your information may be included in the transferred assets and will remain protected under applicable laws.

Text Messaging Compliance

We do not sell or share mobile opt-in data for marketing purposes. Phone numbers used for text reminders are processed securely and only used for appointment-related communication with your consent.

Cookies And Tracking Technologies

Our Website uses cookies to improve functionality, remember preferences, and analyze visitor behavior. You can adjust cookie settings in your browser, but some site features may not function properly without them.

Third-Party Links

Our Website may contain links to other websites we do not control. We are not responsible for the content, privacy practices, or data handling of these external sites. We recommend reviewing their policies before sharing any information.

Analytics Tools

We use analytics platforms such as Google Analytics to understand how visitors use our site. Data collected includes page views, time on site, device type, and referral sources. This information is aggregated and does not personally identify you.

Children’s Privacy

Our services are intended for users aged 13 and older. We do not knowingly collect personal data from children. If we learn that a child’s information has been submitted, we will delete it promptly.

Changes To This Privacy Policy

We may update this Privacy Policy at any time. The “Last Updated” date at the bottom of this page will reflect any changes. Continuing to use our Website after updates means you accept the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Phone: 802-870-6373

Email: info@newenglandrust.com

Address: 157 Washington St, East Bridgewater, MA 02333